February 11, 2014
Yesterday, February 10th, we launched something we’ve been hard at work on for quite some time now: improving calendar functionality. Unfortunately, this resulted in an undiscovered technical issue that caused multiple event reminders to be sent to some of our customers in duplicate.
We were hard at work throughout the day, mitigating the impact that this bug had on our customers. Essentially, the reason this technical issue occurred is because standard reminders were being treated as recurring.
You can rest assured that your data is safe, and we are going to be conducting a full audit of any code that messages our customers, so that there are additional stop measures taken in the future.… Continue Reading
February 6, 2014
Imagine it’s the middle of summer and you find yourself unequivocally lost in Death Valley, California – the hottest place in the world. And imagine that it happened through no fault of your own but simply because of a faulty GPS system that you had otherwise used many times beforehand with no issues. This is exactly what happened to three California travelers in 2011 when they were led astray in 120-degree heat by their once-trusted GPS system.
What it Means
Being customer-centric means possessing a deep understanding of your customers, and realizing that, ultimately, those very customers should be the key reason behind business decisions.… Continue Reading
November 21, 2013
KarmaCRM is happy to announce a brand new, redesigned website! We’ve entirely changed the look and feel of our site and hope that you enjoy the new one.
We’ve narrowed down some of our sections and added a fantastic new About Us area on the site, where you’ll have a chance to meet your karma team and become better acquainted with the faces behind the program and the service.
And, yes – our fluffy karma clouds are still around. Check it out!
We are also pleased to reveal a completely revamped Support Center for all of our customers! We hope you agree that the new interface and article design are much more user-friendly and inviting.… Continue Reading
September 17, 2013
Many of you have had the pleasure of working with our very own Shirley Robinson, from our Customer Support team. Originally from Little Rock, Arkansas, Shirley joined the karma team in July of 2012 and has been instrumental in the development of many internal projects. In her own words, “Figuring out and solving a problem – if there is a problem that seems impossible, I can’t stop with it. It will annoy me beyond belief until it is solved.” This outlook is a big reason why her customer service skills are second to none!
Prior to joining karma, Shirley worked for the Arkansas Highway and Transportation Department in Research and Development, as well as at Milwaukee Auto Auction (part of Cox Enterprise) as their IT person.… Continue Reading