Effective date: 1st day of March, 2024

www.karmacrm.com (the “Site”) is owned and operated by John P Narowski. John P Narowski is the data controller and can be contacted at:  support@karmacrm.com


At Karma Software, Inc., we prioritize your privacy and data security. This Privacy Policy outlines how we adhere to the EU-U.S. Data Privacy Framework (DPF) Principles to safeguard personal information transferred from the European Union (EU) to the United States (U.S.). Our compliance ensures transparency, trust, and adherence to the highest standards of data protection.

Scope and Application
This Privacy Policy applies to all personal information collected, processed, and shared under the scope of our certification to the DPF Principles.

1. Notice
We collect personal information to provide services and enhance user experience. Information collected may include names, email addresses, and billing details. We use this data to:

  • Process transactions and manage customer accounts
  • Create your account and using features within the system
  • Send customer service communications

We share this data only with third parties that help us fulfill these purposes. You will be informed of any new uses of your personal data or changes in third-party data sharing.

2. Choice
You have the right to opt out of sharing your personal data with third parties or using your data for purposes other than those originally collected or authorized. By opting out, your account will be placed at a Free Account level, and any integrations will be severed. Please contact us at support@karmacrm.com to exercise this right.

3. Accountability for Onward Transfer
When transferring personal data to third parties, we ensure that they maintain the same level of data protection required under the DPF Principles. Contracts and other measures are implemented to ensure compliance.

4. Security
We implement reasonable and appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

5. Data Integrity and Purpose Limitation
We collect only relevant and accurate data necessary for our legitimate purposes. Personal data is retained only as long as required for the purposes for which it was collected, after which it is securely deleted or anonymized.

6. Access
You have the right to access your personal data held by us, to correct any inaccuracies, and to request deletion under certain conditions. Please contact support@karmacrm.com for assistance.

7. Recourse, Enforcement, and Liability
We use an independent dispute resolution provider to address unresolved complaints regarding privacy practices. Complaints can also be filed with relevant EU data protection authorities or the U.S. Department of Commerce.

Contact Information
If you have any questions or concerns regarding this Privacy Policy or how we handle your data under the DPF Principles, please contact:


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