March 23, 2010
BY John Paul Narowski IN karmaCRM News and Updates
It has finally arrived – the ability for companies to exist outside of contacts. Many of you have requested this feature and today our team has responded. Now you can see all conversations going on with any contacts you have at a certain company. The company profile page gives you a birds eye view of everything that is going on within that company.
March 22, 2010
BY John Paul Narowski IN Productivity
The 80/20 principle, developed by economist Vilfred Pareto, helps us understand “the vital few and trivial many”. Pareto’s principle has been dissected and applied to all aspects of life since and can even help you understand your business. By applying the lessons of the 80-20 principle to your sales process, you can focus on efficiency and become more productive.
March 18, 2010
BY John Paul Narowski IN CRM Software, Productivity, Sales and Marketing
Ever find yourself sitting at your desktop with 15 browser windows open and the phone ringing off the hook? Every time a new technological innovation is thrown at us, we have to find ways to organize our time in order to best use this new product. Technology is a double edge-sword when it comes to the workplace. You can be connected to thousands of different information streams at once right from your desk! But it’s up to you to limit these distractions and focus!
March 16, 2010
BY John Paul Narowski IN Productivity, Small Business
Small businesses are getting a helping hand these days with virtual assistants. Web innovations have ushered in a new wave of globalization of industries, including business assistants. Virtual assistants, often called VA’s work just like any other in-office assistant, helping your business operate smoothly while you make the big decisions. But there are some inherent differences between VA’s and traditional assistants which this post discusses.
March 11, 2010
BY John Paul Narowski IN Customer Service
Keeping in touch with you clients is vitally important to any sales process. Providing the comfort and instilling confidence is priority number 1! This process starts early on with mailers and follow ups. Following up with each lead can begin a relationship or cut it short. Make sure you’re follow up is well prepared and unique to each lead.
March 9, 2010
BY John Paul Narowski IN Sales and Marketing
Your online profile says a lot about you…for good or bad. And what’s more important, it can be seen by many more than you know. Make sure you’re digital accounts give the right impression to those who happen to stumble onto your profile. Be professional and appropriate and you can leave a lasting impression.
March 4, 2010
BY John Paul Narowski IN karmaCRM News and Updates
We have now added the ability for you to add custom fields to your contacts and deals. This allows you to customize the form with fields that may be missing from the defaults you are presented with. Once you create these fields, they will appear at the bottom of your forms.
March 4, 2010
BY John Paul Narowski IN Customer Service, Sales and Marketing
At any time, an angry customer can bring any business to a screeching halt. Just ask Southwest Airlines about their recent spat with movie director Kevin Smith. When Mr. Smith got bumped from his flight, he turned to his Twitter account to voice his displeasure with the airline. In this day and age, many people are airing their frustrations on Twitter and your customer service department can take advantage of this fact. If you implement social media tactics into your customer service strategy, you can handle customer issues efficiently.
March 2, 2010
BY John Paul Narowski IN Sales and Marketing
Innovations in web-based technology has brought about many advanced communication strategies to the business world. But that doesn’t mean you can turn your back on the tried and true methods of previous sales generations. Cold calling has served many salespeople well over the years, and it still has a role in today’s sales industry.
March 1, 2010
BY John Paul Narowski IN karmaCRM News and Updates
We know what its like to have various company and personal calendars strewn about your workflow, and wanted to solve this problem with Karma. We have just added the ability for you to create and share company calendars through Karma.
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