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March 22, 2010

80/20 Rule: Simplify Your Life While Increasing Your Results

BY John Paul Narowski IN Productivity

The 80/20 principle, developed by economist Vilfred Pareto, helps us understand “the vital few and trivial many”. Pareto’s principle has been dissected and applied to all aspects of life since and can even help you understand your business. By applying the lessons of the 80-20 principle to your sales process, you can focus on efficiency and become more productive.

March 18, 2010

Selling in the Digital Age: Technology to Make Life Easier, Productive & Profitable

BY John Paul Narowski IN CRM Software, Productivity, Sales and Marketing

Ever find yourself sitting at your desktop with 15 browser windows open and the phone ringing off the hook? Every time a new technological innovation is thrown at us, we have to find ways to organize our time in order to best use this new product. Technology is a double edge-sword when it comes to the workplace. You can be connected to thousands of different information streams at once right from your desk! But it’s up to you to limit these distractions and focus!

March 16, 2010

Is Getting a Virtual Assistant Right for You?

BY John Paul Narowski IN Productivity, Small Business

Small businesses are getting a helping hand these days with virtual assistants. Web innovations have ushered in a new wave of globalization of industries, including business assistants. Virtual assistants, often called VA’s work just like any other in-office assistant, helping your business operate smoothly while you make the big decisions. But there are some inherent differences between VA’s and traditional assistants which this post discusses.

March 4, 2010

Use Twitter to Stamp Out Customer Service Fires

BY John Paul Narowski IN Customer Service, Sales and Marketing

At any time, an angry customer can bring any business to a screeching halt. Just ask Southwest Airlines about their recent spat with movie director Kevin Smith. When Mr. Smith got bumped from his flight, he turned to his Twitter account to voice his displeasure with the airline. In this day and age, many people are airing their frustrations on Twitter and your customer service department can take advantage of this fact. If you implement social media tactics into your customer service strategy, you can handle customer issues efficiently.

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