CRM, Sales Tips, Professional Speaking, Company News

July 15, 2015

5 Customer Service Metrics Every Business Owner Should Follow

BY Artash Arakelyan IN Customer Service, Sales and Marketing

Good customer service is the lowest criteria every business has to correspond to, in order to enter the business environment in their industry and at least be able to stay afloat. Great customer service is what most of the companies offer their clients and thus, make their business appear at the top of their industry. … Continue reading 5 Customer Service Metrics Every Business Owner Should Follow

February 6, 2014

Being Customer-Centric in a Digital World

BY John Paul Narowski IN Customer Service, Sales and Marketing

Imagine it’s the middle of summer and you find yourself unequivocally lost in Death Valley, California – the hottest place in the world. And imagine that it happened through no fault of your own but simply because of a faulty GPS system that you had otherwise used many times beforehand with no issues. This is … Continue reading Being Customer-Centric in a Digital World

April 2, 2010

Turning Your Customers Into Your Biggest Fans

BY John Paul Narowski IN Customer Service

When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.






March 24, 2010

Dealing With Difficult Customers – Internal & External

BY John Paul Narowski IN Customer Service

One of the most important part of a sales person’s job is to deal with tough customers. They are inescapable. No matter how much you dread calls and emails from these difficult clients, make sure you have a plan in place for such circumstances. Learn from each interaction with a dissatisfied customer for future reference. If you haven’t had many problems with tough customers, we have four helpful tips to help you plan for that first angry call.






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