July 15, 2015

5 Customer Service Metrics Every Business Owner Should Follow

BY Artash Arakelyan IN Customer Service

For superior customer service small business owners should track and upgrade continuously this 5 metrics.

Good customer service is the lowest criteria every business has to correspond to, in order to enter the business environment in their industry and at least be able to stay afloat. Great customer service is what most of the companies offer their clients and thus, make their business appear at the top of their industry. … Continue reading 5 Customer Service Metrics Every Business Owner Should Follow

June 10, 2015

The 11 Essential Types of Software You Need For Your Business To Succeed

BY Roger Huang IN Company, CRM Software, Customer Service, General, Productivity, Sales, Sales Learning, Small Business, Small Business Learning, Social Media

The 11 Essential Types of Software You Need For Your Business To Succeed

At KarmaCRM, we’re all about helping you become more productive with your business. Here are the 11 essential types of business software you need to do better, make more sales, and achieve business success: 1 – Call automation When you’re a small business, you want to leave a phone number around. In fact, having a … Continue reading The 11 Essential Types of Software You Need For Your Business To Succeed

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