CRM, Sales Tips, Professional Speaking, Company News

April 21, 2010

Technology is Your Friend, Make Your Work Life Easier

BY John Paul Narowski IN Productivity

We are firmly implanted in the Wired era. New technologies, electronic tools, networks, and hardware appear each day all with the intention to cut down on wasted time and help you do business more efficiently. But have we gone too far? With so many new tools at our fingertips, it’s easy to spend over half your day just trying ‘em out! Learn that technology has a time and place so that you’ll stay organized and on track.

April 12, 2010

Many Thanks to Our Dedicated Users

BY John Paul Narowski IN karmaCRM News and Updates

Karma wouldn’t be where it is today without the useful feedback of our excellent users. We want to take this time to thank you for your dedication to Karma’s continual improvement and to extend a special thanks to one user who overnighted a homemade batch of cookies (to fuel our ongoing efforts). While the cookies couldn’t be integrated into the application, they tasted quite great!

April 8, 2010

Simple Marketing Techniques to Increase Your Sales in Today’s Economy

BY John Paul Narowski IN Sales and Marketing

The economy is down, but you don’t have to be. These strange economic times have created opportunity to grab new customers. With such a drastic shift in preferences and priorities in place nowadays, the smart salesman or women needs to take advantage of new markets that are opening up. Social networks are a great place to learn about these new target audiences. Be aggressive in this pursuit and be smart with your new strategies.

April 6, 2010

The Difference Between Assertive & Aggressive

BY John Paul Narowski IN Sales and Marketing, Small Business

In the Goldilocks world of sales, a passive salesman is too soft, and aggressive one too harsh, but an assertive sales profession: juuuuust riiiight. Finding the right balance between passivity and aggressive behavior is a tough road to manage, but ultimately necessary as you try to find new customers and make the next sale. Know when to take control of a situation, but do so with grace and poise and you’ll keep revenue streams open.

April 2, 2010

Turning Your Customers Into Your Biggest Fans

BY John Paul Narowski IN Customer Service

When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.

March 30, 2010

Follow Up or Leave Money on the Table

BY John Paul Narowski IN Sales and Marketing

There is plenty of money to be made through sales, but much of this revenue is being left on the table due to one key misstep: failing to follow up with clients. As a salesperson, you are in charge of making clients feel comfortable while you attend to their needs and concerns. Most of this relationship is born in the initial follow ups to a sales pitch or networking event. But there are many other times when salespeople forget to follow up and leave money on the table.

March 24, 2010

Dealing With Difficult Customers – Internal & External

BY John Paul Narowski IN Customer Service

One of the most important part of a sales person’s job is to deal with tough customers. They are inescapable. No matter how much you dread calls and emails from these difficult clients, make sure you have a plan in place for such circumstances. Learn from each interaction with a dissatisfied customer for future reference. If you haven’t had many problems with tough customers, we have four helpful tips to help you plan for that first angry call.

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