CRM, Sales Tips, Professional Speaking, Company News

October 25, 2011

Announcing karmaCRM Mobile!

BY John Paul Narowski IN karmaCRM News and Updates

After much ado, the karmaCRM mobile app is here. We understand the importance of accessing your contacts and CRM data on the run and want you to know we are committed to constantly expanding our mobile presence. This launch is just the first of many regarding mobile so be on the lookout for more to come. This version is still beta, but we wanted to get it into your hands as quickly as possible to get your feedback.

October 20, 2011

New Feature – Duplicate Detection & Note Filtering

BY John Paul Narowski IN karmaCRM News and Updates

We’ve made it easier to identify duplicates by adding duplicate record detection to contacts and companies. When adding a contact or company, if the name or email address matches an existing record, you’ll get a red notification of the records it found that matched. You can continue to create the record if you choose, but at least you’ll know there is a potential duplicate. This detection runs on all records whether it is private or not to help minimize redundancies.

July 22, 2011

Small business blogging 101

BY John Paul Narowski IN Small Business

Having a blog for your business’ website is a great way to add value and broader your service.  There are many ways you can communicate with your clients and customers that are non-intrusive and helpful. Blogging is a great way to keep your customer informed about the latest news in your field.  It is also a great place to introduce new changes to your service or begin a dialogue about a new hot topic in the industry. Having a blog adds a personal voice to your website and business.  Customers have many choices available to them.  Having a “home” they … Continue reading Small business blogging 101

June 28, 2011

Customer service is child’s play

BY John Paul Narowski IN Customer Service

You have heard the expression “All I have ever needed to know I learned in kindergarten.” Well, I learned the most valuable skill I have ever needed to know about providing excellent customer service by teaching kindergarten. My background in child development has taught me many things, but the technique I apply the most is actively listening. Engage your customer Customers have different needs. We should never assume we know what they want before they tell us. Ask them questions, listen to their answers and then mirror their responses back to them. This is a way to check for understanding, … Continue reading Customer service is child’s play

May 20, 2011

KarmaCRM gets Zippy…Sorry IE

BY John Paul Narowski IN karmaCRM News and Updates

We’ve just make an advancement in our never-ending quest to provide you with a quick, zippy, responsive CRM. If you’re using Firefox 4, Any Chrome or Safari 6, then you may have noticed pages are now loading a bit faster and there is a loading indicator in between page transitions. We’ve taken advantage of some pretty cool technology supported by modern browsers to allow this to happen.

March 28, 2011

Do You Have A Positive Online Presence? 5 Tips To Finding Out.

BY John Paul Narowski IN Small Business

How many companies out there know how their online presence is doing? How important is it to really know? Below is great information that is out there explaining why its important, how to find out if your company is in the green, and how to fix your presence if it is in the danger zone. How To Track Your Presence Search, Search & Search Some More. Go to Google, Yahoo, and Bing, and create a search for your business. Create an excel spreadsheet and copy down URL’s of any negative & positive information that you find. Next create a search … Continue reading Do You Have A Positive Online Presence? 5 Tips To Finding Out.

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