CRM, Sales Tips, Professional Speaking, Company News

March 7, 2012

Who Else Wants to be Valued More by Their Customers?

BY John Paul Narowski IN Sales and Marketing, Small Business

Customers are the primary source of any business’ profit. This ultimately means that our customers are our most valued asset in order to achieve success in our business. We know that the cost of acquiring a new customer far outweighs the cost of keeping and nurturing a relationship that already has begun with “know, like and trust.”

The question is always – how can you be more valued by your current customers?

February 20, 2012

Set the Stage for a CRM Social Strategy

BY John Paul Narowski IN CRM Software, Sales and Marketing

Set the Stage for a Customer Meet-n-Greet with Social Media For today’s business leaders, doing more with less has become a recent mantra. At the same time, in a tight economy it is more important than ever to reach as many customers as possible. Using social media is a highly cost-effective way to balance the goals of a tight budget with improving customer relationship management (CRM). Using a variety of social media tools can help you build brand loyalty and grow your business even in tough economic times. Here are several points to consider when using social media to boost … Continue reading Set the Stage for a CRM Social Strategy

February 15, 2012

Dominating and Destroying Delays

BY John Paul Narowski IN Karma, Productivity

Nothing is more frustrating than being delayed. In this day and age, the business world moves fast, and time is seldom a luxury that we can waste. We travel through the day, placing check marks next to the things we accomplish, but every now and then, we run into speed-bumps. Some of them are avoidable, some aren’t. But, how we handle these situations will decide if they will slow us down and cost valuable time, or if we will dominate and destroy delays. Don’t stress about delays The first step is handling the stress and frustration that come with a … Continue reading Dominating and Destroying Delays

February 13, 2012

Sharing is Caring … Or is it?

BY John Paul Narowski IN Customer Service, Small Business

Online marketing is a robust opportunity abundant arena in which a company can improve its ROI with a proper effort. There are pitfalls in the social media world as well and could damage a reputation with a single misstep. The online community is very vocal about bad service and through many social media sites can express their opinion to the detriment of a company. Consumers relate to the reviews and make purchasing decisions accordingly. And it is a fact that consumers trust reviews more than celebrity endorsements. If you shop online or use online services, you have probably wanted to … Continue reading Sharing is Caring … Or is it?

February 8, 2012

The Dangers Of Shuffling

BY John Paul Narowski IN Productivity

Let’s examine this scene for a moment: A business man sits at his desk, his tie loosened from frustration and his hands shuffling though files in one drawer, then another. He searches though his phone until he finds the right number and finally gets a hold of a partner. He asks for a certain document, which it turns out was still in the fax machine tray from earlier that day. A lot of time spent- poorly spent- shuffling through an unorganized business situation. This person is not just a cliché man in a sitcom office; is he you? The speed … Continue reading The Dangers Of Shuffling

February 1, 2012

The Multi-Tasking Mistake

BY John Paul Narowski IN Productivity

With the high speed that the business world often requires us to operate at, we find ourselves trying to keep up by multitasking our lives. Have you ever found yourself writing a document on your laptop while talking to a customer on your phone? Have you ever stopped to consider how many words you got confused between the two tasks? More than likely there were several. Between having to go back and correct your typing errors or stopping to rethink what you just said, multitasking can actually slow us down and be nothing more than counterproductive when it comes to … Continue reading The Multi-Tasking Mistake

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