April 28, 2018
BY Caitlin Delohery IN Relationships
Today, your customers are inundated with more information than ever before. They receive hundreds of emails every day, dozens of text messages, and likely spend a good portion of their time on social media and browsing the internet. Most of them are probably overwhelmed. Everyone wants to communicate with them, and as a result, your … Continue reading How to Get Your Customers to Open Every Email and Answer Every Call →
March 20, 2018
BY Caitlin Delohery IN Relationships, Sales
We all know what it’s like to be on the receiving end of a company’s unwanted attention. You’ve said no again and again or ignored emails and phone calls, but they can’t take the hint. When you’ve gotten annoyed with a company’s outreach, how likely are you to become one of their customers? So, when … Continue reading How to Be Persistent in Sales Without Being Annoying →
March 6, 2018
BY Caitlin Delohery IN Relationships
It’s easy to get distracted by the everyday tasks that keep your business running. You have meetings with your sales team to make sure everyone is aligned on your vision, your product, and your long-term goals. You have financial and operational decisions to make. And there are always more emails to respond to and calls … Continue reading If You’re Not Putting Your Customers First, Someone Else Is →
January 24, 2018
BY Caitlin Delohery IN Relationships, Sales and Marketing
You’re probably familiar with what it’s like to interact with folks who don’t want to be sold to. You can be giving your best pitch or just making small talk, but the only response you get from them is: Your potential customers know when they are being sold to. They know when you have your … Continue reading Always Be Helping: How to Sell to People Who Don’t Want to be Sold →
January 5, 2018
BY Caitlin Delohery IN Relationships, Sales and Marketing
Though the internet has brought us closer to our friends and family and made it easier to build all kinds of relationships, it also gives us a window into the not-so-nice aspects of being human. Let’s face it: a lot of people (and cats) can be jerks. And salespeople aren’t exempt from that — the … Continue reading How to Close More Sales Without Being a Jerk →
October 23, 2017
BY Caitlin Delohery IN CRM Software, Relationships
Did you know that over 60% of all CRM implementations fail? Ikr? A CRM isn’t like other tools. It syncs with your team’s workflow, influences how they run outreach, and impacts the ways they pursue sales goals. When a change is this far-reaching, it makes sense that you might meet some resistance from your team. … Continue reading How to Get Your Employees to Use Your CRM →
October 5, 2017
BY Caitlin Delohery IN Relationships
We may be more connected than ever as a society but that doesn’t mean that strong relationships are a given. In fact, plenty of people report feeling increasingly disconnected— so while we’re friending and liking and commenting like crazy, that often doesn’t translate to an enduring sense of community outside of the internet. And in … Continue reading Customers Are People, Too: How Being Human Will Help You Sell More →
November 2, 2016
BY Caitlin Delohery IN Prospecting, Relationships
You know when you’re at a party and your friend Bill stands in the coat closet because he’s so eager to make connections with everyone there? No? If you are sending tons of messages out to your customers and you aren’t getting any responses, chances are you may be talking to yourself in the coat … Continue reading 15 Tools to Help You Meet Your Customers Where They Are →
October 22, 2016
BY John Paul Narowski IN Karma, Relationships, Sales
Take a minute to imagine a “salesperson.” If you’re anything like me, you imagined a used car salesman in a tweed suit jacket or a smooth-talking, cologne-soaked peddler of mysterious tonics. These images typically come along with the perception of pushy, deceitful individuals, working in their own self-interest to close more deals. In short, takers. … Continue reading How Giving Helps You Sell More →
October 18, 2016
BY Caitlin Delohery IN Relationships, Sales
“Your income is determined by how many people you serve and how well you serve them.” — The Go-Giver: A Little Story about a Powerful Business Idea, by Bob Burg There’s been a sea change in sales in the last decade. Instead of focusing on volume of transactions, businesses are focusing on the quality of … Continue reading 5 Things You Should Be Giving in Sales →
