July 15, 2015
BY John Paul Narowski IN Customer Service, Sales and Marketing
Good customer service is the lowest criteria every business has to correspond to, in order to enter the business environment in their industry and at least be able to stay afloat. Great customer service is what most of the companies offer their clients and thus, make their business appear at the top of their industry. … Continue reading 5 Customer Service Metrics Every Business Owner Should Follow →
February 6, 2014
BY John Paul Narowski IN Customer Service, Sales and Marketing
Imagine it’s the middle of summer and you find yourself unequivocally lost in Death Valley, California – the hottest place in the world. And imagine that it happened through no fault of your own but simply because of a faulty GPS system that you had otherwise used many times beforehand with no issues. This is … Continue reading Being Customer-Centric in a Digital World →
December 27, 2012
BY Shirley Robinson IN Customer Service
We as a company have a much bigger sphere of influence thanks to social media, but we share that sphere and its power with our customers. Our marketing isn’t about hard selling or trickery. It’s about reaching out to like-minded people who vibe with what we do and could benefit from it.
February 22, 2012
BY John Paul Narowski IN Customer Service, Sales and Marketing
Within the last few years, we’ve watched social media change the way we deal with customers. Such channels like Twitter and Facebook have allowed companies to interact with their audience on a more intimate level, bringing both companies and their clients into a closer relationship in which conversations take place publicly.
February 13, 2012
BY John Paul Narowski IN Customer Service, Small Business
Online marketing is a robust opportunity abundant arena in which a company can improve its ROI with a proper effort. There are pitfalls in the social media world as well and could damage a reputation with a single misstep. The online community is very vocal about bad service and through many social media sites can … Continue reading Sharing is Caring … Or is it? →
June 28, 2011
BY John Paul Narowski IN Customer Service
You have heard the expression “All I have ever needed to know I learned in kindergarten.” Well, I learned the most valuable skill I have ever needed to know about providing excellent customer service by teaching kindergarten. My background in child development has taught me many things, but the technique I apply the most is … Continue reading Customer service is child’s play →
March 16, 2011
BY John Paul Narowski IN Customer Service
If you want to make your customers fanatic in their devotion to you, you just can’t offer a “better mouse trap.” You have to bring more to the table then a killer product or service.
January 26, 2011
BY John Paul Narowski IN Customer Service, Sales and Marketing
There are many different platforms in the online world to create your brand and message, but its not as simple as just posting a message. There are ethical ways and steps that businesses need to take so that their company is seen in a positive light.
April 2, 2010
BY John Paul Narowski IN Customer Service
When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.
March 24, 2010
BY John Paul Narowski IN Customer Service
One of the most important part of a sales person’s job is to deal with tough customers. They are inescapable. No matter how much you dread calls and emails from these difficult clients, make sure you have a plan in place for such circumstances. Learn from each interaction with a dissatisfied customer for future reference. If you haven’t had many problems with tough customers, we have four helpful tips to help you plan for that first angry call.
