March 11, 2010
BY John Paul Narowski IN Customer Service
Keeping in touch with you clients is vitally important to any sales process. Providing the comfort and instilling confidence is priority number 1! This process starts early on with mailers and follow ups. Following up with each lead can begin a relationship or cut it short. Make sure you’re follow up is well prepared and unique to each lead.
March 4, 2010
BY John Paul Narowski IN Customer Service, Sales and Marketing
At any time, an angry customer can bring any business to a screeching halt. Just ask Southwest Airlines about their recent spat with movie director Kevin Smith. When Mr. Smith got bumped from his flight, he turned to his Twitter account to voice his displeasure with the airline. In this day and age, many people are airing their frustrations on Twitter and your customer service department can take advantage of this fact. If you implement social media tactics into your customer service strategy, you can handle customer issues efficiently.
February 24, 2010
BY John Paul Narowski IN Customer Service
Investing is customer service is not something every business likes to do. Many budget crunchers see customer service as a waste of time and money. But as many businesses will admit, they would be sunk without a well-built customer service department. This post highlights some key areas your customer service department can focus on.
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