April 4, 2014
Server Migration Update #2
This is an update regarding our server migration which took place last night (Thursday, April 3rd, from 9pm to 1am Eastern Time [US]). The migration is still underway, and although data might appear to be missing, it is safe and in the process of being restored as we speak.
We wanted to keep you in the loop and informed on the latest information pertaining to the migration so that you are up-to-date on where we stand currently.
Below, please find some of the more frequently asked questions we have been receiving concerning the server migration, along with answers from our Founder, our developers, and our Support Team.
Q. It appears that some data is missing from our account. Is that correct?
A. Rest assured that no data is missing; during the migration, we experienced a technical issue revolving around indexing all of the data. Indexing allows karma to optimize speed and performance in finding relevant documents and data when performing a search query (including filtering). For example, a sequential scan of every word in a database could take hours, but if indexed, that time would be reduced to just a few milliseconds. This is why it appears that your data is “missing” when, in fact, it is not.
Essentially, the migration is taking longer than we had originally anticipated because some of our scripts missed retrieving some of the data. The data is safely stored – just not fully indexed yet.
Q. Does this issue affect all karma users?
A. No. Only some users will experience this delay in accessing data.
Q. What is the ETA for resolution of the indexing issue?
A. Currently, our entire team is working on restoring all of your data. Once again, please be assured that no data was lost and simply just needs to be re-indexed. Our goal is to have everything restored within a few hours.
Q. Anything else I need to know?
A. We appreciate your patience as we work through this issue, and we want to reiterate the many benefits this migration will bring you as a user of karma in terms of enhancements to security, scalability, redundancy, updates, and reduction in downtime. You can read more about these enhancements on our blog.
We apologize for this inconvenience and know that we’ll be working hard until all of your data is completely restored. In the meantime, please feel free to reach out to our Support Team if you have any additional questions or concerns. We are happy to help!