September 29, 2015

Addressing our Recent Issues Head On

BY John Paul Narowski IN Company 10 Comments

As many of you have become aware, karmaCRM’s contact functionality has been having a number of issues the past few days.

Stability has always been a point of emphasis with karmaCRM and we have always taken the necessary precautions when releasing updates to karmaCRM. This commitment to excellence only makes our failure this past week even more painful. Unfortunately we released an update that included a bug that our quality assurance process did not catch. This is simply unacceptable.

To ensure these kinds of failures are a thing of the past, we have doubled down on our commitment to releasing a stable, bug free product by taking immediate steps to refine both our testing process and improve our code base. This will help ensure smooth deployment of future features and a stable product.

What’s Changing?

  1. Expanding our Quality Assurance Team: This is the biggest change and will likely have the greatest impact on the end user experience. By bringing on additional quality assurance professionals, we can expand the areas we cover and double up on our ability to detect issues before they ever hit production.
  2. Adding a tiered roll out process: Instead of pushing new code to everyone all at once, we’ll be adding a tiered rollout plan that enables us to first deploy code to our internal staff, then to beta testers, then to a subset of customers. If the code passes at each stage, then we finally roll it out to everyone – smooth sailing!
  3. More automated tests: An automated test can be a developers best friend and we simply need more of them! This will help us with regression testing.

As the founder of karmaCRM, I take personal responsibility for the inconvenience these bugs have caused you and your team. We’re making the changes necessary to our process to ensure that new features and fixes become more transparent and stable from day one. I look forward to interacting with you and checking in on how close we’ve come to this goal over the next few months.

John Paul Narowski
Founder of KarmaCRM

I’ve been hacking at various business ideas since I was 16. I’m a full stack developer and love crafting user experiences. I’ve been nose deep in code since I put the legos down, and built several successful businesses in the process. I’ve lost some hair, gained some experience and throughly enjoyed the journey.
  • Jamie

    Bravo at addressing the issue and finding the appropriate fix. I can see that KarmaCRM is a great team in progress.

    • karmaCRM

      Thank you Jamie! We’re most certainly committed to progress.

  • Rob Frierson

    John, I think you and your team are doing a FANTASTIC job! A minor bug or inconvenience here and there is not uncommon in the tech world, and nothing will ever be 100% perfect. As one of your earliest customers, I can attest to the fact that your team has always provided an incredible product with phenomenal response time to resolving issues. Although you certainly have nothing to apologize for, I’m sure we all appreciate the “above and beyond” attitude that you and your team is taking to make things even better than they already are…which is pretty darn great! Thanks for everything!
    Rob Frierson – SchoolDesk

    • karmaCRM

      Wow, thanks Rob. It’s been quite a journey. I know Shirley and I have enjoyed getting to know you and your team. We love the long standing relationship and have some exciting stuff coming down the pipeline. Your business and support is always appreciated, and we’re honored to have you as a customer!

      • http://www.karmacrm.com/ John Paul Narowski

        Wow, thanks Rob. It’s been quite a journey. I know Shirley and I have enjoyed getting to know you and your team. We love the long standing relationship and have some exciting stuff coming down the pipeline. Your business and support is always appreciated, and we’re honored to have you as a customer!

  • Bruce Boguslav

    John, totally agree with two other comments below. Great product, great leadership, company and staff. Thank you again.

    • http://www.karmacrm.com/ John Paul Narowski

      Thanks Bruce! It’s been great getting to know you and your team and we’re committing to building the best product we can. We wouldn’t be here without your direct contributions and feedback so thank you! Upward and Onward!

  • Craig Zelizer

    Thanks. I did notice some issues and glad o see they are being addressed. Love the product

    • http://www.karmacrm.com/ John Paul Narowski

      Thanks for the kind words. We very much appreciate your FollowFridays on Twitter. Looking forward to the next chat and hope all is well at PCDN.

  • Katrina Duquemin

    Thanks for being a great leader! It’s OK to make mistakes but not ok to gloss them over. Your courage and honesty is much appreciated! Karma is a great thing!

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