Tag Archives: customer service
Learn Customer Service from the Best
If you want to make your customers fanatic in their devotion to you, you just can’t offer a “better mouse trap.” You have to bring more to the table then a killer product or service.
Customer Centric: Going Beyond the Mission Statement
Being customer centric seems to have become the in thing to talk about amongst CEOs, PR professionals and just about everyone else. But just because you have the right buzz words in your mission statement doesn’t mean you’re walking the walk.
Turning Your Customers Into Your Biggest Fans
When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.
Use Twitter to Stamp Out Customer Service Fires
At any time, an angry customer can bring any business to a screeching halt. Just ask Southwest Airlines about their recent spat with movie director Kevin Smith. When Mr. Smith got bumped from his flight, he turned to his Twitter account to voice his displeasure with the airline. In this day and age, many people are airing their frustrations on Twitter and your customer service department can take advantage of this fact. If you implement social media tactics into your customer service strategy, you can handle customer issues efficiently.
Customer Service: More Than Just Putting Out Fires
Investing is customer service is not something every business likes to do. Many budget crunchers see customer service as a waste of time and money. But as many businesses will admit, they would be sunk without a well-built customer service department. This post highlights some key areas your customer service department can focus on.