According to Sandler Sales System, 78% of your current customers will not do business with you again not because they dislike you or are unhappy – it’s because they forgot about you.
Out of sight and out of mind
Small businesses may not be aware of this, but customers actually forget brands more often than we think. [...]
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With a robust yet practical feature-set and our unique karma sales statistic tracking engine, karma is a new, better breed of CRM designed to help you simply do.
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Posts Tagged ‘customer service’
The “We Forgot How Great You Are” Trap
Wednesday, January 18th, 2012It’s Not Who You Know – It’s Who You Know Well
Wednesday, January 11th, 2012Clients are valuable to our business and they are much more than numbers in our books. To us, they mean income, pipeline referrals, stability, and growth. Your social capital directly impacts your financial capital. So, how does your social portfolio look?
Taking the Time
Wednesday, December 21st, 2011We all know how fast paced the business world can be. Traffic buzzes by in both directions with a few speeders and slow pokes amongst the crowd. And now that the holidays are here, everything seems to speed out of control as though someone has hit the turbo button on life. We sometimes find ourselves in such a hurry that we forget to take the time to do more than drop a message or wave at those around us. While we may get to where we’re going, we’ve forgotten to take care of what matters the most- our clients and customers.
Customer service is child’s play
Tuesday, June 28th, 2011You have heard the expression “All I have ever needed to know I learned in kindergarten.” Well, I learned the most valuable skill I have ever needed to know about providing excellent customer service by teaching kindergarten. My background in child development has taught me many things, but the technique I apply the [...]
Learn Customer Service from the Best
Wednesday, March 16th, 2011If you want to make your customers fanatic in their devotion to you, you just can’t offer a “better mouse trap.” You have to bring more to the table then a killer product or service.
Customer Centric: Going Beyond the Mission Statement
Wednesday, February 16th, 2011Being customer centric seems to have become the in thing to talk about amongst CEOs, PR professionals and just about everyone else. But just because you have the right buzz words in your mission statement doesn’t mean you’re walking the walk.
Turning Your Customers Into Your Biggest Fans
Friday, April 2nd, 2010When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.
Use Twitter to Stamp Out Customer Service Fires
Thursday, March 4th, 2010At any time, an angry customer can bring any business to a screeching halt. Just ask Southwest Airlines about their recent spat with movie director Kevin Smith. When Mr. Smith got bumped from his flight, he turned to his Twitter account to voice his displeasure with the airline. In this day and age, many people are airing their frustrations on Twitter and your customer service department can take advantage of this fact. If you implement social media tactics into your customer service strategy, you can handle customer issues efficiently.
Customer Service: More Than Just Putting Out Fires
Wednesday, February 24th, 2010Investing is customer service is not something every business likes to do. Many budget crunchers see customer service as a waste of time and money. But as many businesses will admit, they would be sunk without a well-built customer service department. This post highlights some key areas your customer service department can focus on.
