When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.
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With a robust yet practical feature-set and our unique karma sales statistic tracking engine, karma is a new, better breed of CRM designed to help you simply do.
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Posts Tagged ‘customer service’
Turning Your Customers Into Your Biggest Fans
Friday, April 2nd, 2010Use Twitter to Stamp Out Customer Service Fires
Thursday, March 4th, 2010At any time, an angry customer can bring any business to a screeching halt. Just ask Southwest Airlines about their recent spat with movie director Kevin Smith. When Mr. Smith got bumped from his flight, he turned to his Twitter account to voice his displeasure with the airline. In this day and age, many people are airing their frustrations on Twitter and your customer service department can take advantage of this fact. If you implement social media tactics into your customer service strategy, you can handle customer issues efficiently.
Customer Service: More Than Just Putting Out Fires
Wednesday, February 24th, 2010Investing is customer service is not something every business likes to do. Many budget crunchers see customer service as a waste of time and money. But as many businesses will admit, they would be sunk without a well-built customer service department. This post highlights some key areas your customer service department can focus on.
