When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.
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With a robust yet practical feature-set and our unique karma sales statistic tracking engine, karma is a new, better breed of CRM designed to help you simply do.
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Turning Your Customers Into Your Biggest Fans
Friday, April 2nd, 2010Follow Up or Leave Money on the Table
Tuesday, March 30th, 2010There is plenty of money to be made through sales, but much of this revenue is being left on the table due to one key misstep: failing to follow up with clients. As a salesperson, you are in charge of making clients feel comfortable while you attend to their needs and concerns. Most of this relationship is born in the initial follow ups to a sales pitch or networking event. But there are many other times when salespeople forget to follow up and leave money on the table.
Dealing With Difficult Customers – Internal & External
Wednesday, March 24th, 2010One of the most important part of a sales person’s job is to deal with tough customers. They are inescapable. No matter how much you dread calls and emails from these difficult clients, make sure you have a plan in place for such circumstances. Learn from each interaction with a dissatisfied customer for future reference. If you haven’t had many problems with tough customers, we have four helpful tips to help you plan for that first angry call.
How to Improve Your Customer Follow-Ups
Thursday, March 11th, 2010Keeping in touch with you clients is vitally important to any sales process. Providing the comfort and instilling confidence is priority number 1! This process starts early on with mailers and follow ups. Following up with each lead can begin a relationship or cut it short. Make sure you’re follow up is well prepared and unique to each lead.
Use Twitter to Stamp Out Customer Service Fires
Thursday, March 4th, 2010At any time, an angry customer can bring any business to a screeching halt. Just ask Southwest Airlines about their recent spat with movie director Kevin Smith. When Mr. Smith got bumped from his flight, he turned to his Twitter account to voice his displeasure with the airline. In this day and age, many people are airing their frustrations on Twitter and your customer service department can take advantage of this fact. If you implement social media tactics into your customer service strategy, you can handle customer issues efficiently.
Mastering the Art of the Cold Call
Tuesday, March 2nd, 2010Innovations in web-based technology has brought about many advanced communication strategies to the business world. But that doesn’t mean you can turn your back on the tried and true methods of previous sales generations. Cold calling has served many salespeople well over the years, and it still has a role in today’s sales industry.
Customer Service: More Than Just Putting Out Fires
Wednesday, February 24th, 2010Investing is customer service is not something every business likes to do. Many budget crunchers see customer service as a waste of time and money. But as many businesses will admit, they would be sunk without a well-built customer service department. This post highlights some key areas your customer service department can focus on.
Five Things You Can Do Right Now to Increase Productivity
Monday, February 22nd, 2010Whether your working on your home renovations or trying to get that next proposal done, distractions always seem to get in the way of productivity. Distractions are even more plentiful nowadays as the internet continues to overwhelm us with procrastination programs. If you’re trying to regain a high level of productivity, you need to manage your time and focus on the task at hand. You can start with these 5 tips to drown out the noise in in your hectic life.
