Email is one of the most powerful marketing tools because of its personalized power. The challenge is to make your email personal, but how do you do this?
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With a robust yet practical feature-set and our unique karma sales statistic tracking engine, karma is a new, better breed of CRM designed to help you simply do.
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Who Wants a Smooth Sale? Part 2
Wednesday, April 25th, 2012Had a recent opportunity to visit and interview, Elinor Stutz, founder of Smooth Sale. Earlier this week, I posted the beginning of our conversation.
When You Want a Smooth Sale
Tuesday, April 17th, 2012Customer relations have always been a vital part of business. How you treat your clients ultimately determines your success. Whether your customer has a good or bad experience with your business is no longer the issue- it is about the relationship development that takes place.
How’s Your Sales Team Really Doing?
Wednesday, March 21st, 2012Teams must work together in order to succeed. A manager’s job is to help their team become successful through guidance and understanding. It is not about control. Together, managers and associates work together through communication to reach their goals.
Who Else Wants to be Valued More by Their Customers?
Wednesday, March 7th, 2012Customers are the primary source of any business’ profit. This ultimately means that our customers are our most valued asset in order to achieve success in our business. We know that the cost of acquiring a new customer far outweighs the cost of keeping and nurturing a relationship that already has begun with “know, like and trust.”
The question is always – how can you be more valued by your current customers?
Break for Perspective: The Hub of Relationship Management
Wednesday, December 28th, 2011“There are times when the best appointment you keep is with yourself.”
The strongest relationship management tool?
Time with yourself making sure your systems and focus are aligned to make your goals – inevitable.
Many, especially those responsible for driving sales or those who are entrepreneurs, find it challenging, if not frustrating, during this week. It’s an [...]
Customer service is child’s play
Tuesday, June 28th, 2011You have heard the expression “All I have ever needed to know I learned in kindergarten.” Well, I learned the most valuable skill I have ever needed to know about providing excellent customer service by teaching kindergarten. My background in child development has taught me many things, but the technique I apply the [...]
Learn Customer Service from the Best
Wednesday, March 16th, 2011If you want to make your customers fanatic in their devotion to you, you just can’t offer a “better mouse trap.” You have to bring more to the table then a killer product or service.
Customer Centric: Going Beyond the Mission Statement
Wednesday, February 16th, 2011Being customer centric seems to have become the in thing to talk about amongst CEOs, PR professionals and just about everyone else. But just because you have the right buzz words in your mission statement doesn’t mean you’re walking the walk.
